Welcome to Robert Dyas Equipment Shop, your trusted partner in DIY projects, home improvement, and automotive care. We understand that our customers—from dedicated DIY enthusiasts and home decorators to car maintenance hobbyists—value clarity, practicality, and reliability. This policy is designed with your needs in mind, ensuring a transparent and straightforward process for shipping and returns, just like the quality tools and supplies we curate for you.
Our Commitment: We stand behind our curated selection of hand tools, car care products, premium wallpapers, and DIY essentials. Whether you’re working on a geometric wallpaper accent wall, maintaining your vehicle with our car care kits, or installing new door handles, we’re dedicated to your complete satisfaction.
Shipping Information
We process all orders with the efficiency and attention to detail that your projects deserve.
Order Processing & Delivery Timelines
| Process Stage | Timeframe | Details |
|---|---|---|
| Order Processing | 1-2 business days | All orders are carefully prepared and dispatched from our warehouse. |
| Standard Shipping | 10-15 business days after dispatch | Shipped via DHL or FedEx. Flat rate: $12.95. Ideal for tools, car accessories, electrical items, and decorating supplies. |
| Free Shipping | 15-25 business days after dispatch | Available on orders over $50. Shipped via EMS. Perfect for larger orders like wallpaper rolls, flooring supplies, or tool sets. |
Note: Delivery times are estimates. Shipping to Asia and certain remote regions may not be available. You will receive tracking information once your order ships.
Our Returns & Exchanges Promise
We offer a 15-day return window from the date you receive your order. If any item—be it adhesives & tapes, floral wallpaper, car maintenance kits, or hinges & latches—doesn’t meet your expectations, we’ll help make it right.
Key Policy Points
- Return Window: 15 days from the delivery date.
- Condition: Items must be unused, in original packaging with all tags, manuals, and accessories.
- Refund Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Processing Time: 5-10 business days after we receive your return.
- Return Shipping: Customer is responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
The Returns & Exchanges Process
Follow these simple, practical steps—designed with the same logic you apply to your projects:
Within 15 days of receiving your order, email our customer service team at [email protected]. Include your order number and details about the item you wish to return or exchange.
We’ll respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and detailed instructions. Please do not send items back without an RMA number.
Place the item(s) in their original packaging with all accessories. Include a copy of your order confirmation or the RMA form.
For Wallpaper Rolls: (Floral, Damask, Brick, Wood Effect, Geometric, Animal, Collage, Check patterns) ensure they are securely rolled and protected in their original, unopened packaging to prevent damage.
Ship your package to the address provided in your RMA instructions. We recommend using a trackable service and keeping your proof of postage.
Once we receive and inspect your return, we’ll process your refund or ship your exchange. You’ll receive email notifications at each step.
Refund Timeline & Method
We process refunds with the same efficiency we apply to shipping your orders:
- Inspection Period: 2-3 business days after we receive your return.
- Refund Initiation: Within 2 business days after inspection approval.
- Funds Return: 5-10 business days for the refund to appear in your original payment account (Visa, MasterCard, JCB, or PayPal). The transaction will appear on your statement as “Robert Dyas Equipment Shop.”
Exchanges: If you requested an exchange, we will ship your replacement via your original shipping method once the return is approved.
Non-Returnable Items
To ensure safety, hygiene, and compliance, certain products in our range cannot be returned unless they are defective or incorrect. This is common for items where integrity is compromised once opened.
Items That Cannot Be Returned
- Opened Adhesives & Tapes: Due to hygiene and safety concerns.
- Cut or Opened Wallpaper Rolls: This includes all patterns (Floral, Geometric, Damask, Brick Effect, Wood Effect, Animal, Collage, Check). They may only be returned if unopened and in original packaging.
- Opened Car Care & Car Cleaning Products: Chemicals and liquids for safety reasons.
- Electrical Accessories: If the packaging seal is broken.
- Personalized/Custom-Ordered & Clearance Items: As marked at purchase.
Exception: If any of these items arrive defective, damaged, or incorrect, please contact us within 48 hours of delivery with photos. We will arrange a prepaid return and expedite a replacement or refund.
Damaged, Defective, or Incorrect Items
If your order arrives with an issue:
- Contact us within 48 hours of delivery at [email protected].
- Include your order number and clear photos of the problem.
- We will arrange a prepaid return label and expedite a replacement or refund.
This applies to all products, including hand tools, car accessories, decorating tools, hinges, bolts & latches, and flooring and tiling supplies.
Need Help With Your Return?
Our customer service team is here to assist you with the same clarity and precision we apply to our product selection. Whether you’re returning door handles or exchanging wallpaper, we’ll guide you through the process.
Email: [email protected]
Response Time: Within 24-48 hours on business days.
Returns Address (by authorization only):
Robert Dyas Equipment Shop Returns Department
2781 Baker Avenue, Fort Worth, TX 76102, United States