Our Returns & Exchanges Promise

We offer a 15-day return window from the date you receive your order. Whether you’ve purchased adhesives & tapes, geometric wallpaper, car maintenance kits, or door handles, if you’re not completely satisfied, we’ll help make it right.

Key Policy Points

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags and accessories
  • Refund Method: Refunded to your original payment method
  • Processing Time: 5-10 business days after we receive your return
  • Return Shipping: Customer pays return shipping unless item is faulty or incorrect

The Returns & Exchanges Process

Follow these simple steps to return or exchange an item:

  1. Initiate Your Return Request

    Within 15 days of receiving your order, contact our customer service team at [email protected] with your order number and details about the item you wish to return or exchange. You can use the template below to ensure you provide all necessary information.

  2. Receive Return Authorization

    We’ll respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your return. Please do not send items back without an RMA number.

  3. Package Your Items Securely

    Place the item(s) in their original packaging with all accessories, manuals, and tags. Include a copy of your order confirmation or the RMA form. For wallpaper rolls (floral, damask, brick effect, etc.), ensure they are securely rolled and protected to prevent damage.

  4. Ship Your Return

    Ship your package to the address provided in your RMA instructions. We recommend using a trackable shipping service and retaining your proof of postage. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

  5. Receive Your Refund or Exchange

    Once we receive and inspect your return, we’ll process your refund or ship your exchange item. You’ll receive an email notification when each step is complete.

Return Request Template

To expedite your return request, please email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Robert Dyas Equipment Shop Customer Service, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert your order number] Order Date: [Order date] Item(s) to Return/Exchange: [Product name and SKU if available] Reason for Return/Exchange: [Please specify: wrong item, defective, changed mind, etc.] I confirm that: – The item is unused and in its original packaging – All accessories, manuals, and tags are included – I am within the 15-day return window from my delivery date Please advise on the next steps and provide return instructions. Preferred resolution: [Refund / Exchange for (specific product if known)] Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Refund Timeline & Method

We process refunds with the same efficiency we apply to shipping your orders:

Refund Processing

  • Inspection Period: 2-3 business days after we receive your return
  • Refund Initiation: Within 2 business days after inspection approval
  • Funds Return: 5-10 business days for the refund to appear in your original payment account

Payment Methods: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal). The refund will appear on your statement under “Robert Dyas Equipment Shop.”

Exchange Shipping: If you requested an exchange, we will ship your replacement item via your original shipping method (Standard or Free Shipping) once the return is approved. For expedited exchanges, contact our customer service team.

Non-Returnable Items

To ensure safety, hygiene, and compliance with regulations, certain products cannot be returned unless defective or incorrect. Based on our product range, the following are non-returnable:

Items That Cannot Be Returned

  • Opened Adhesives & Tapes: Due to hygiene and safety concerns
  • Cut or Opened Wallpaper Rolls: Including floral, geometric, damask, brick effect, wood effect, animal, collage, and check wallpaper patterns (may be returned if unopened in original packaging)
  • Opened Car Care & Car Cleaning Products: Chemicals and liquids for safety reasons
  • Electrical Accessories: If the packaging seal is broken
  • Personalized or Custom-Ordered Items: Unless defective
  • Clearance or Final Sale Items: As marked at time of purchase

Exceptions apply for items that arrive defective, damaged, or incorrect. In these cases, please contact us within 48 hours of delivery with photos of the issue.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include your order number and clear photos of the issue
  3. We will arrange a prepaid return label and expedite a replacement or refund

This applies to all products including hand tools, car accessories, decorating tools, hinges, bolts & latches, and flooring and tiling supplies.

Need Help With Your Return?

Our customer service team is here to assist you with the same clarity and precision we apply to our product selection. Whether you’re returning door handles or exchanging wallpaper, we’ll guide you through the process.

Email: [email protected]

Response Time: We aim to respond to all inquiries within 24-48 hours during business days.

Postal Address for Returns (by authorization only):
Robert Dyas Equipment Shop
Returns Department
2781 Baker Avenue
Fort Worth, TX 76102
United States

Your Partner in Doing It Yourself.

This policy is subject to change. Please refer to the latest version on our website.