Privacy Policy

Welcome to Robert Dyas Equipment Shop (robertdyastools.com). We are your trusted partner in DIY, providing hand tools, car care products, premium wallpapers, and everything you need to build, create, and improve. Just as you trust our curated selection for your projects, we are committed to protecting your personal information with the same care and precision. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our global shop.

By using our website, you consent to the data practices described in this policy. If you do not agree, please do not use our site.

1. Who We Are & Our Data Controller

Website: Robert Dyas Equipment Shop (robertdyastools.com)
Data Controller: Robert Dyas Equipment Shop
Address: 2781 Baker Avenue, Fort Worth, US 76102
Customer Service Email: [email protected]

2. Information We Collect

We collect information that helps us provide a secure, straightforward, and tailored experience for our community of hands-on creators, from weekend warriors to small business operators.

• Personal Identification Information: Name, email address, shipping/billing address, phone number, and payment details (processed securely by our partners).
• Transaction Data: Details about purchases you make (e.g., adhesives & tapes, car accessories, geometric wallpaper), payment method, and order history.
• Technical & Usage Data: IP address, browser type, device information, pages viewed, time spent on site, and how you navigated to us. This helps us improve your browsing experience.
• Communication Data: If you contact our support team, we collect your message and contact details.
• Cookie Data: As detailed in Section 7.

3. How We Use Your Information

We use your data with the same practical mindset you bring to your projects:

• To Process & Fulfill Orders: To complete your purchase of door handles, floral wallpaper, or car maintenance kits, including payment processing, shipping, and returns.
• To Communicate With You: To send order confirmations, shipping updates, and respond to your inquiries about products like brick effect wallpaper or decorating tools.
• To Improve Our Shop: To analyze website use and trends, ensuring our site is as functional and helpful as our hand tools.
• For Security & Fraud Prevention: To protect your transactions and our business, in line with our commitment to foundational security.
• Marketing (with your consent): To send you information about new products (e.g., damask wallpaper, car care items) or promotions. You can opt-out anytime.

4. Legal Basis for Processing (For EEA/UK Customers)

If you are in the European Economic Area (EEA) or United Kingdom, we process your data based on:

• Contract: To fulfill our sales agreement with you.
• Legal Obligation: For tax and accounting purposes.
• Legitimate Interest: To operate and improve our website and prevent fraud.
• Consent: For direct marketing communications, where required by law.

5. Data Sharing and Disclosure

We respect your privacy. We do not sell your personal data. We only share it under these strict circumstances:

• Service Providers: With trusted partners who perform services for us under strict confidentiality agreements. This includes:
  • Payment Processors: PCI-DSS compliant partners (like those handling Visa, MasterCard, JCB, and PayPal) to securely process your payment.
  • Shipping & Fulfillment Partners: To deliver your flooring and tiling supplies or animal wallpaper to your door.
  • IT & Analytics Providers: To help us run and improve our website.
• Legal Requirements: If required by law, such as to comply with a subpoena or similar legal process.
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.

6. Data Storage, Security, and International Transfers

Storage: Your data is stored on secure servers. We retain personal data only as long as necessary for the purposes outlined, or as required by law.

Security: Your security isn’t an optional extra. We implement robust measures to protect your data:

• Industry-Standard Encryption: We use SSL (Secure Socket Layer) technology to encrypt data transmission.
• Secure Payment Gateways: We partner with PCI-DSS compliant payment processors.
• Access Controls: Strict internal access controls to your personal data.

International Transfers: As a global shop serving DIY enthusiasts worldwide (excluding a few remote locations and parts of Asia), your data may be processed outside your country of residence. We ensure such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.

• Essential Cookies: Required for the website to function, like keeping items in your cart while you browse for hinges, bolts & latches.
• Analytics Cookies: Help us understand how visitors interact with our site, allowing us to improve layout and product placement.
• Marketing Cookies: Used to show you relevant ads for products like car cleaning kits or collage wallpaper on other sites.

You can control cookie settings through your browser. Disabling essential cookies may affect site functionality.

8. Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including:

• Access & Portability: Request a copy of the data we hold about you.
• Correction: Update or correct inaccurate data.
• Deletion: Request we delete your personal data under certain conditions.
• Restriction & Objection: Object to or restrict how we process your data.
• Marketing Opt-Out: Unsubscribe from marketing emails by clicking the link in any email or contacting us.
• Do Not Track: Our site does not currently respond to “Do Not Track” browser signals.

To exercise these rights, please contact us at [email protected]. We will respond within one month. We may need to verify your identity before proceeding.

9. Children’s Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will indicate when it was revised. We encourage you to review this page periodically.