Welcome to the Robert Dyas Equipment Shop FAQ page. We’re here to help you navigate your DIY journey, from selecting the right tools and materials to ensuring they arrive reliably at your doorstep. Below, you’ll find answers to common questions about our products, shipping, payments, and more.

📦 Ordering & Products

Q: What kind of products do you specialize in?
A: We are your one-stop shop for practical DIY and home improvement solutions. Our curated range includes hand tools, car care and accessories, wallpaper (floral, geometric, damask, brick/wood effects, etc.), decorating tools and preparation materials, adhesives & tapes, flooring and tiling supplies, door hardware, and electrical accessories. We focus on quality, reliability, and items that empower you to “do it yourself.”
Q: How do I choose the right wallpaper or tool for my project?
A: Our collections are carefully curated with the DIY enthusiast in mind. Product descriptions provide key details. For specific projects (like a weekend renovation or car tune-up), consider the scale and required materials. If you need advice, our support team can offer guidance—just contact us with your project details.
Q: Do you sell to businesses as well as individuals?
A: Absolutely. We serve homeowners, DIY enthusiasts, and small business operators globally. Whether you’re stocking up for a single home project or need reliable supplies for your operations, we’re here to help.

🚚 Shipping & Delivery

Q: Where do you ship to?
A: We ship worldwide to a global community of DIYers. However, we are currently unable to deliver to a few remote locations and some parts of Asia. Our checkout system will automatically confirm availability for your address.
Q: What are my shipping options and costs?
A: We offer two reliable options to balance speed and budget:

🚚 Standard Shipping: $12.95 flat rate via DHL or FedEx. Delivery in 10-15 business days after dispatch (plus 1-2 days order processing). Includes full tracking. Ideal for when you need items like hand tools or car accessories promptly.

📦 Free Shipping: Available on all orders over $50, shipped via EMS. Delivery in 15-25 business days after dispatch (plus 1-2 days processing). Perfect for planned projects where you’re stocking up on wallpaper, flooring, or kits.
Q: How long does order processing take?
A: Our team meticulously prepares and packages your order within 1-2 business days before it’s handed to our carrier partners.
Q: Will I get a tracking number?
A: Yes. Once your order is dispatched, you will receive an email with a tracking number, allowing you to monitor your shipment’s journey every step of the way.
Q: Are there any extra fees for international orders?
A: Any customs or import duties are the responsibility of the recipient, as governed by local regulations in your country. Our prices do not include these potential fees.
💡 Pro Tip for DIYers: Planning a project? Remember to account for the 1-2 day processing time and shipping timeline when ordering. Ordering a few days in advance with Standard Shipping ensures your tools and materials are there when inspiration strikes.

💳 Payments & Security

Q: What payment methods do you accept?
A: We accept major credit cards and secure online payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are processed securely.
Q: Is my payment information secure?
A: Yes. We use industry-standard encryption and secure payment gateways to protect your financial information. You can shop with confidence.

↩️ Returns & Refunds

Q: What is your return policy?
A: We stand behind the quality of our products. If you are not satisfied, you may return items in their original condition within 15 days of receipt. Please contact our support team at [email protected] to initiate a return and receive instructions.
Q: Who pays for return shipping?
A: Unless the return is due to an error on our part (e.g., wrong item shipped), return shipping costs are the responsibility of the customer. Refunds will be processed to the original payment method once we receive and inspect the returned item.

🔧 Account & Support

Q: How do I contact customer support?
A: Your satisfaction is our priority. For any questions about your order, delivery of geometric wallpaper, door handles, or any other product, or for general inquiries, please email us at: [email protected]. We’re here to help.
Q: What is your company address?
A: Robert Dyas Equipment Shop is located at:
2781 Baker Avenue, Fort Worth, US 76102.

Your Partner in Doing It Yourself
We’re more than just a store—we’re your reliable partner for every project. If your question isn’t answered here, please don’t hesitate to reach out.

📧 Email: [email protected]
🌐 Website: robertdyastools.com

Ready to get started? Explore our shop and start your next project today.

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